Refund and Returns Policy

Effective Date: 5th January 2026

Company: Mckins Technology Limited

Business Type: Computer, Laptop, Mobile Phone & Accessories Sales

1. Purpose

This Refund and Returns Policy outlines the terms under which customers may return products, request replacements, or receive refunds for computers, laptops, mobile phones, tablets, accessories, and related products purchased from Mckins Technology Limited.

Our goal is to ensure that every customer receives genuine, functional products and a fair, transparent after-sales experience.

2. Eligibility for Returns

Customers may request a return where:

• The product supplied is defective or malfunctioning upon delivery.
• The wrong product, model, specification, colour, or storage capacity was supplied.
• The product received is materially different from what was ordered.
• The product was damaged before or during delivery.
• The product is covered by a manufacturer's warranty and the applicable warranty terms provide for replacement or other remedy.

Unless otherwise required by applicable law, products must be returned within 7 calendar days of delivery for an initial return assessment.

3. Conditions for Returning Products

To qualify for a return, the product should, where reasonably possible:

• Be returned with the original invoice, receipt, or proof of purchase.
• Include the original box, packaging, manuals, chargers, cables, accessories, and other supplied components.
• Have its serial number, IMEI number, service tag, or other identifying information intact and matching our sales records.
• Not have been intentionally damaged, modified, repaired, or tampered with by the customer or an unauthorised technician.
• Not show signs of liquid damage, severe physical damage, misuse, neglect, or abnormal use.

For phones, tablets, laptops, and other devices containing personal information, customers are responsible for backing up and removing their personal data, accounts, passwords, SIM cards, memory cards, and device locks before returning the product.

4. Defective Products

If a product develops a fault, Mckins Technology Limited will first assess the product to determine whether the issue is a manufacturing defect, warranty-covered fault, accidental damage, misuse, or another cause.

Depending on the circumstances and applicable warranty terms, we may:

1. Repair the product;
2. Replace the defective component;
3. Replace the product with an equivalent or comparable product; or
4. Approve a refund where appropriate.

Warranty claims may be subject to the manufacturer's warranty terms and conditions.

5. Wrong or Incorrect Product

If we supplied the wrong product or a product that materially differs from the customer's confirmed order, the customer should notify us promptly.

Where the error is confirmed to be ours, we will arrange for the incorrect product to be returned and, where applicable, provide the correct product at no additional product or delivery cost.

6. Damaged Products

Customers should inspect products as soon as reasonably possible after delivery.

If a product arrives visibly damaged, customers should notify Mckins Technology Limited within 24 hours and provide photographs or videos showing the condition of the package and product.

Where the damage occurred before delivery or during transportation and the claim is supported by our assessment, we may arrange a replacement, repair, or refund as appropriate.

7. Change-of-Mind Returns

Because computers, phones, and other electronic devices are high-value products, change-of-mind returns are subject to the company's approval and applicable consumer-protection requirements.

Where a change-of-mind return is accepted, the product may need to be:

• Unused or in resalable condition;
• Returned with all original packaging and accessories;
• Free from scratches, dents, liquid damage, or other signs of use; and
• Accompanied by valid proof of purchase.

A reasonable restocking, inspection, or delivery charge may apply where legally permitted and where this was disclosed to the customer before purchase.

8. Non-Returnable Items

Unless defective or otherwise covered by applicable law, the following may not be eligible for return:

• Software licences or activation keys that have been activated;
• Downloadable digital products;
• Products that have been personalised, configured, or modified at the customer's request;
• Consumable items that have been opened or used;
• Products damaged through misuse, accidents, liquid exposure, power surges, or unauthorised repairs;
• Products missing essential components or identification labels; and
• Products returned outside the applicable return or warranty period.

9. Refunds

Where a refund is approved, it will normally be made using the original payment method where reasonably practicable.

Refund processing may take 5–10 business days after the returned product has been received, inspected, and the refund has been approved.

For bank transfers or other payment methods where the original payment route cannot reasonably be used, the customer may be required to provide accurate bank or payment details.

Any applicable delivery, restocking, transaction, or other charges will be handled in accordance with the terms communicated at the time of purchase and applicable law.

10. Exchange and Replacement

Where a replacement is approved, the replacement will normally be the same model and specification.

If the original product is unavailable, Mckins Technology Limited may, subject to customer agreement and applicable law, offer:

• An equivalent alternative product;
• An upgraded product upon payment of the applicable price difference; or
• A refund.

11. Warranty

Products sold by Mckins Technology Limited may carry a manufacturer's warranty or a company warranty, depending on the product.

Warranty coverage does not normally include damage resulting from:

• Accidental drops or impact;
• Liquid or moisture exposure;
• Electrical or power-related damage;
• Improper installation or use;
• Unauthorised repairs or modifications;
• Malware or software-related issues;
• Normal wear and tear; or
• Use contrary to the manufacturer's instructions.

Customers should retain their invoice or proof of purchase for warranty claims.

12. Return Procedure

To initiate a return, customers should contact:

• Customer Service: +234 803 412 6803
• Email: info@mckinstech.com
• Address: 3A, Shomoye Osundairo Street, Off Ola Ayeni Street, Computer Village, Ikeja, Lagos.
• Business Hours: 9am – 6pm (Mondays – Fridays), 10am – 4pm (Saturdays)

The customer should provide:

• Full name;
• Order or invoice number;
• Product name and model;
• Serial number or IMEI, where applicable;
• Description of the issue or reason for return; and
• Photographs or videos where relevant.

Customers should not send products back without receiving return instructions or authorisation from Mckins Technology Limited, unless otherwise required by applicable law.

13. Product Inspection

All returned products are subject to inspection.

Our technical team may test the device, verify the serial number or IMEI, inspect physical condition, and determine whether the reported fault is covered by the applicable return or warranty terms.

If a reported defect cannot be reproduced or the product is found to have been damaged through misuse or unauthorised modification, the return or warranty claim may be declined, subject to applicable law.

14. Customer Data and Privacy

Customers should back up their data before submitting a device for return, repair, exchange, or warranty service.

Mckins Technology Limited is not responsible for loss of personal data, applications, files, passwords, or other information stored on a returned or serviced device.

Customers should remove personal accounts, passwords, security locks, and other access restrictions before returning a device where possible.

15. Fraudulent or Abusive Returns

We reserve the right, subject to applicable law, to investigate and decline returns involving suspected fraud, altered serial numbers or IMEI numbers, counterfeit products, repeated abusive claims, stolen goods, or deliberate damage.

16. Delivery and Return Costs

Where the return is caused by an error on our part or a confirmed qualifying product defect, Mckins Technology Limited will determine the appropriate arrangement for return transportation.

For customer-initiated returns that are not caused by a product defect or company error, the customer may be responsible for applicable return delivery costs.

17. Consumer Rights

Nothing in this policy is intended to remove, restrict, or replace any mandatory rights or remedies available to customers under applicable consumer-protection laws and regulations.

Where applicable law provides a customer with rights that are more favourable than this policy, those legal rights will apply.

18. Policy Changes

Mckins Technology Limited reserves the right to update this policy from time to time. The version applicable to a purchase will be determined in accordance with applicable law and the terms communicated to the customer at the time of purchase.

19. Contact Us

For questions regarding refunds, returns, exchanges, repairs, or warranties, please contact:

Mckins Technology Limited

• Phone: +234 803 412 6803, +234 703 884 6023
• Email: info@mckinstech.com
• Website: www.mckinstech.com
• Address: 3A, Shomoye Osundairo Street, Off Ola Ayeni Street, Computer Village, Ikeja, Lagos.

We are committed to providing genuine products, transparent service, and a fair after-sales experience.